ASHLEY'S LIST

Customer service is really important these days. I have to say it is now more than ever when I appreicate walking into a small business where I know the person that owns it or I recognize them because they are usually there. While experiencing a GI-normous computer break down in the last week I have been on the phone with customer service reps from Hewlett Packard all over the world.  And the customer service - just sucks. It is awful.  There are language barriers and misunderstandings. I think confusing and frustrating for both parties- the customer service reps and the callers.  I was sold a printer this week that I didn't even need.  Was this a mistake or someone trying to get extra commission on an upgrade? I will never know- but I have a hunch.

It is frustrating that when I call customer service - most likely I will be re-routed to someone that is not living in the United States of America. Though this could get political, it doesn't need to- the fact of the matter is - why are our calls be routed to foriegn countries?  How did this happen?  What happened to the call centers in America where we could shoot the shit about the weather? "Oh, is it raining in Seattle?"  "Yeah, it's snowing in Denver today... I am going skiing!"  I miss that.  The world seems to big for it's briches right now.

So, I am just getting older and the smaller things like someone BEING NICE and HONEST are more important... I am thankful for the small business out there. THANK YOU... for keeping your doors open - for the great customer service - Doctor Jon Shick, Mona Lucero, MUDD, Rich Luna, UnCommon Scents, Meade Street Station, Three Margarita's, Chicago's, Sally Clark's of the world,  Desi and Micha at Bikram's Yoga in Highland, The Guy's at the Coral Room, The Staff at Red Tango... you are all what makes the world a better place... Your kindness... above and beyond care... your smile.